Where will I find your banking details and what reference must I use?
Our banking details are contained on same title tab at the top of the web page where you just clicked FAQ. Simply click on Banking details and all of the relevant details are there. Use your purchase order number or full name as the reference so we can quickly pick up your payment and match it to your purchase.
Do you deliver or must I collect my own insects?
Yes we deliver, door to door, using reliable courier services. We do not ship through the Post Office and, unfortunately, do not accommodate collections from our premises as there are no "shelf" items, for the obvious reasons of the insects being fresh and alive.
How long does it take to send and receive my order?
Please refer to the Shipping tab under the Our Products drop down tab for arrival times as that depends on your area. We ship as soon as possible after receipt of your payment, as we understand the urgency and do everything we can to expedite your shipment. Because we pack on the same day as dispatch, we cannot ship same day if the documents are received later in the day, especially if the order is large, or if there are or have been public holidays during that week or the week/s prior, as there are often back orders, but we give priority in any event to getting the order off at the very earliest opportunity. We require enough time to properly handle live insects for packing. In most cases, we will ship the following day. or, if your area, is 48 hours or more, on the earliest possible day to ensure quick and live arrival.
Are the insects alive?
Yes! We do not ship dead or frozen insects. We do, however, also have a range of dried insects, called Love Bites, which are specially freeze dried.
What sizes of insects do you have?
The Grey crickets are available in sizes - Pinhead 3Day & 7Day, 1/4, 1/2, 3/4 and Adult.
The Black crickets are available in sizes - Pinhead 3D & 7D, 1/4, 1/2, 3/4 and Adult.
The Red crickets are available only in Adult size and are also referred to as extra large, dependant on stock.
The Roaches are available in sizes - Pinhead, 1/4, 1/2, 3/4 and Adult, dependant on stock.
The Mealworms are available in sizes - Pinhead, 1/4, 1/2, 3/4 and Adult, dependant on stock.
The Superworms are available in sizes - Pin, 1/4, 1/2, 3/4, Adult and Giant.
If you require especially small size pinheads for specialist feeding of tiny frogs and spiders, please send us an email and specify how many days old pinheads and what species cricket and we will be glad to assist you.
We also have mixed sizes available as sometimes customers prefer the wider choice. These can be specially ordered by phone or email as there are too many variations to make it viable to add to the website.
Do you guarantee live arrival?
Under normal weather conditions, yes we absolutely do. We cannot and do not, however, accept liability when the weather drops below 2 degrees celsius or increases above 30 degrees celsius anywhere while in transit, as these temperatures are extremes and are entirely at your own risk if you choose to request us to ship. We do, however, carefully monitor temperatures so we can advise you accordingly. Also, should there be any problems in transit, which are very rare, we will consider a replacement, subject to our terms and conditions, if we are advised strictly within 24 hours from receipt of your order.
Do you own the courier company?
No. The courier personnel are not our employees, but are independent contractors, so we are reliant on them to exercise due care in shipping and we have found their services to be very reliable in the past as they have worked with us for many years.
Love Bites - dried feeders - Can you only use them for the animals shown on the labels?
Absolutely not! All the animals indicated on all of the products love our dried feeders. Just because there may be a cat label does not mean the product is directed only at cats. The labels are just indicators of one of the many animals that will thoroughly enjoy the Love Bites - Quality Dried Feeders. They range from mammals, to birds, fish (especially koi), reptiles, cats and dogs and all products may be used for all of these pets.