Feeders For Africa - Terms & Conditions

OPEN MONDAY - FRIDAY 8am to 5pm.

Payment:

• Payment in full must be made upon placing your order, before we can authorize shipping of your order.

• Proof of payment is to be uploaded onto this site at checkout, or WhatsApp to 071 624 8461 or emailed to This email address is being protected from spambots. You need JavaScript enabled to view it., before we can authorize shipping of your order.

Shipping:

• Orders placed and paid for, from Monday to Thursday before 10am will be dispatched (usually same day) according to our dispatch table and cut off times, availability & packing volume dependent.

• Orders received and paid for after 10am on Monday to Thursday, will be moved to the next available day for dispatch.

• Orders received and paid for after 10am on Thursday to Sunday will be dispatched the following week, availability & packing volumes dependent.

• Note that we always dispatch your order (if not on the same day), on the next available day to avoid unnecessary delays.

• We dispatch orders from Monday to Thursday each week to ensure your parcel reaches you before the weekend, dependent on your area.

Losses:

• Claims / Losses must be for stock that is DEAD ON ARRIVAL (DOA) and must be received in writing, via email or WhatsApp, within 24 hours of receiving your order providing the requirements specified below, before any replacement or credit will be considered. 

Your Losses Report must include the following: 

1. The species of insect, size and pack size, lost.

2. The number of tubs lost.

3. Record a single, uninterrupted video of at least 15 seconds clearly showing all dead insects in one pile, arranged in no more than one layer (i.e., flat and fully visible, not stacked or overlapping). The video must show the entire contents of the affected container(s) and include a handwritten date on paper in the video.

• Losses that occur between 3°C to 30°C, we offer to cover all the losses with the following conditions:

  • • The customer agrees to cover the courier charge.

• However, losses that occur below 3°C or above 30°C, we offer to cover half the losses, with the following conditions:

  • • The customer agrees to cover the other half of the losses and the courier charge.

       

SUPERWORMS AND MEALWORMS:

HIGH RISK PACKING IS SHIPPED TO YOU IN 1 X 5L TUB OR 1 X GO WORM BAG - IF YOU SELECT THIS OPTION IN THE COMBINATIONS WE ARE NOT LIABLE TO REPLACE DEAD STOCK

SUMMER PACKING 5L OPTION IS SHIPPED TO YOU IN 2 X 5L TUBS, LIVE ARRIVAL IS 50% GUARANTEED BETWEEN 3 AND 30* CELCIUS 

SUMMER PACKING GO WORM BAG OPTION IS SHIPPED TO YOU IN 2 X GO WORM BAGS - LIVE ARRIVAL GUARANTEE BETWEEN 3 AND 30* CELCIUS

REPLACEMENT POLICY IS DEPENDANT ON STOCK AVAILABLITY. IF STOCK IS UNAVAILABLE WE WILL REFUND YOU TO THE VALUE OF THE LOSSES (T's & C's Apply).

Packaging & Products:

• We can change our labels & packaging related items at any time.

• Sizes of insects may vary based on natural growth rate variations and other factors. We do not guarantee an exact size for these reasons, however, every effort is made to deliver consistent & accurate to size products.

• Maximum Stock per product is limited accordingly on the products' listings, however, anyone who attempts to take the maximum of each pack / size will be refunded and the products will be removed if they exceed our maximum stock per pack / size as listed under each limited product.

   

  We are not liable, under any circumstances for any negative effects caused by the use and/or improper use of our products.